Okehampton BID Manager

Business Planning, Project Management and Finance
• To lead and manage the delivery of the BID business plan. This will include the development and implementation of projects that deliver on the BID’s objectives and agreed KPI’s.
• To produce regular reports for the Board detailing the delivery of business plan objectives, the BID budget, and the status of BID-related projects.
• To ensure that individual BID projects are delivered in a timely manner, within the agreed budget and that risks are evaluated and mitigated.
• To monitor agreements with West Devon Borough Council including BID levy collection and the provision of baseline services
• To work collaboratively with BID Board members and partner organisations to develop funding bids that will bring additional money into the area and add value to BID activities
• To oversee contracts and agreements with suppliers for services provided to the BID.

Partnerships
• To be the visible face of the BID in Okehampton and to bring levy payers together to co-create and develop projects, both in the town centre and on our industrial estates
• To regularly and proactively engage with levy payers (businesses and community focused organisations) across the whole of the BID area and ensure they are aware of the work of the BID and how they can get more involved. This will include organizing 1-2-1 meetings with businesses, drop-in surgeries and business sessions, these could involve unsociable hours on occasions.
• To act as a strong, positive ambassador for the BID in interactions with strategic partners
• To ensure the BID develops positive relationships with senior representatives from levy paying organisations (e.g. business owners, managing directors, or trustees).
• To create a strong collective voice for BID levy payers and develop effective relationships with external partners including West Devon Borough Council, Devon County Council, Okehampton Town Council, The Police, local bus and rail providers and local organisations such as arts, cultural and residents’ groups.

Communications
• To oversee the development and delivery of an effective marketing and communications strategy that nurtures and grows local support for the BID, furthers the BID’s aims and objectives and engages levy payers, their employees, clients and visitors, as well as external agencies, other stakeholders and opinion formers.

To undertake any other tasks commensurate with this role.

Qualifications / Knowledge / Experience
Essential
- A strong record of managing complex projects/programmes involving a range of partners across the public, private and third sectors, delivered in a timely and cost‑effective way.
Includes monitoring and evaluating projects and their impact.
- Evidence of building strong, positive networks and partnerships with a range of stakeholders, particularly businesses.
- Experience of report writing and delivering presentations to Boards of Directors.
- Understanding of the BID mechanism.
- Knowledge and understanding of issues facing businesses and other stakeholders across the UK.
- Experience of working with media outlets to promote a product or service.

Desirable
- Project budget management experience.
- Organisational budget management experience.
- Experience of applying for external funding to maximise the value of projects.
- Experience of working with businesses in a high street and industrial estate setting.
- Experience of creating and supporting a partnership collaboration that led to project delivery or grant success.
- Experience of working with or for a BID.
- Knowledge of the business landscape of Okehampton and the wider area.
- Experience of procurement and contract management processes.
- Experience of developing and delivering marketing strategies.
- Experience of managing an organisation, business network, or partnership.

Skills / Abilities
Essential
- Ability to work in collaborative partnerships with external stakeholders and develop caring, strong and trusting working relationships.
- Ability to work productively, independently and with minimum supervision.
- Ability to prioritise, meet deadlines and work effectively under pressure.
- Excellent communication skills (written and verbal), including report writing, presentations and influencing skills.
- Proficient in the use of IT, including Microsoft Office and social media platforms.

Desirable
- Demonstrable self‑motivation, tenacity, transparency and focus on achieving positive results.
- Ability to pitch communications at the right level for different target audiences.
- Experience of using CRM software.

General / Other
Essential
- Highly organised, flexible, good negotiation skills and strong customer service values.
- Engaging, enthusiastic and positive manner with a strong ‘can do’ approach; willingness to work flexibly and resourcefully.
- Committed to high standards of performance and quality.
- Understanding of Equal Opportunities, Customer Care and Health & Safety policies.

Desirable
- Full UK driving licence.